TERMS OF THE PUBLIC OFFER
1. GENERAL DEFINITIONS
In this offer, the following terms shall have the following meanings unless the context otherwise requires:
§ "Offer" is a public offer of the Seller to conclude an agreement with her on the terms set out herein and after familiarization with the product description available on our website that is addressed to any natural person (citizen).
§ "Acceptance" is the Buyer's complete and unconditional acceptance of the terms of the Offer at the time of the Order placing. Sending the Order form by clicking on the word "Buy" when selecting payment in cash or payment for the Order in other ways made by the Buyer independently on the website means that the Buyer agrees to the terms of this Offer.
§ "Online Store" is the Seller's trading site located in the Internet at lanainvest.ru that features catalogue of the Products offered for sale and an interactive mechanism for ordering these Products, including prices and other information
§ "Website" is a collection of data browseable for Buyers on the Internet on the domain lanainvest.ru.
§ "Seller" is the Sole Entrepreneur Svetlana Sergeevna Nagornaya (INN (Taxpayer Identification Number): 761139108280, OGRN (Primary State Registration Number): 320784700107875), duly registered in the Russian Federation and engaged in the sale of Products to Buyers via the Internet.
§ "Buyer" is a natural person who concluded an Agreement with the Seller on the terms of the Offer and uses the purchased Products/Services only for personal, family, household and other needs not related to business.
§ "Product" is the object of purchase and sale (item) offered for sale in the Online Store and placed in the corresponding section of the Seller's website.
§ "Buy" is a Buyer's request for the purchase of Products/Services made by clicking on the word "Buy" and confirmed by the Seller.
2. GENERAL PROVISIONS
This document is the official offer of the Seller to conclude an agreement with anyone who answers on the terms specified in the offer. According to Paragraph 1, Article 435 and Paragraph 2, Article 437 of the Civil Code of the Russian Federation, this document is a public offer, and if a natural person accepts the terms and conditions set out below (offer acceptance) and reads the product description available on the website, the natural person (the "Buyer") shall be deemed concluding a purchase and sale agreement (hereinafter referred to as the "Agreement") on the set terms. The reciprocal obligations of the Parties (the Seller and the Buyer) related to the transfer, payment for the Product and other obligations arise from the moment of conclusion of the agreement for the Product retail sales under the terms of this Offer. Information about the Products is communicated to the Buyer on the Seller's website, in the technical documentation attached to the Products and/or on the labels by marking or by other means accepted for certain types of Products. If the Buyer has any questions regarding the properties and characteristics of the Product, the Buyer is entitled to seek advice by phone, e-mail or in any other way specified on the Seller's website before concluding the Agreement. Before concluding the Agreement, the Buyer shall read information about the basic consumer performance of the product and the seller's address (location), the place of product manufacture, the Seller's full brand name (name), the price and purchase conditions of the Product, their delivery, service life, shelf life and warranty period, the mode of payment for the Product and the period of validity of the offer to conclude the Agreement on the Seller's website. By placing an Order for the Product, the Buyer confirms that they did it.
3. SUBJECT OF THE AGREEMENT
After the Buyer places an Order for the Product on the Seller's website, the Seller shall transfer the Product to the Buyer in person or through third parties, and the Buyer shall accept the Product, inspect its appearance, check the quality of the Product appearance, its quantity, completeness and the accompanying documents for the Product, accept and pay for it in compliance with the terms of the Agreement.
4.1. The Buyer makes an Order of the Product via the lanainvest.ru Website.
4.2. When placing an order on the Seller's website, the Buyer shall provide registration personal information:
· full name;
· current delivery address; ·
· email; ·
· contact phone number (mobile, landline).
In order for the Seller to conclude an Agreement on the terms of this Offer and to perform the Agreement properly, the Buyer gives the consent for the Seller to process their personal data which the Buyer provides to the Seller when placing an Order. The Buyer is aware and acknowledges that the Buyer's personal data may be transferred by the Seller to third parties on a confidential basis (for example, services delivering the product) for the purpose of concluding and performing the Agreement. The Buyer is solely liable for the content and reliability of the data provided when concluding the Agreement.
4.3. The Parties have hereby determined that the moment of placing the Buyer's Order shall be the moment of concluding the Sales Agreement between the Seller and the Buyer on the terms set forth herein and after familiarization with the Product description available on the Seller's website.
4.4. If the Buyer has any questions regarding the properties and characteristics of the Product or other information about the Product, they shall consult the Seller's manager before placing an Order using the feedback form on the website, by phone +79879813667 or by e-mail firstname.lastname@example.org
4.5. If the Product is not available, the Seller notifies the Buyer about it. In this case, the Order shall not be deemed accepted for execution. The Buyer is hereby notified of cases in which technical errors are possible, namely: the Seller's website contains information on the Product being available, but the Product is out of stock. In this regard, the Order shall not be deemed accepted, and the Seller notifies the Buyer that the Order cannot be fulfilled and offers other Order options or makes a refund to the Buyer (if the Product was prepaid).
5. PROCEDURE FOR ORDER EXECUTION
5.1. The Buyer pays for the Order by any of the methods listed on the Seller's website in the Payment section.
5.2. The Product price and information are specified on the Seller's website.
5.3. The Product price does not include shipping costs.
5.4. The Buyer pays for delivery separately according to the established process specified on the Seller's website or given by phone by the Seller's employees.
5.5. If the Buyer refuses to receive the Product of proper quality after its delivery to the Buyer, the Buyer shall pay the cost of its delivery and return in any event.
5.6. In case of payment through the bank, the Customer's payment obligation shall be deemed fulfilled from the moment of payment receipt into the Seller's current account. In this case, the Seller is entitled to demand a copy of the cardholder's identity document and a scanned copy of the card from the Buyer.
5.7. The Seller's gift certificates cannot be used to pay for the Product being purchased from the Online Store.
5.8. The prices for any Product specified on the Seller's website may be changed by the Seller unilaterally. If the price of the Product ordered by the Buyer changed, the Operator shall inform the Buyer of such a change as soon as possible. In this case, the Buyer is entitled to confirm or cancel the Order. If there is no communication with the Buyer, the Order shall be deemed canceled within 3 (three) calendar days from the moment of the Order placement.
6. PRODUCT DELIVERY.
6.1. The Seller's obligation to transfer the Product subject to delivery shall be deemed fulfilled from the moment of receipt of the Product by the Buyer.
6.2. If the Product are delivered by the Seller, the ownership right and the risk of accidental damage and/or loss of the Product shall be transferred to the Buyer when the Product are actually transferred, and the Buyer signs shipping documents. If the Product are delivered by a shipping company, the ownership right and the risk of accidental damage and/or loss of the Product shall be transferred to the Buyer when the Product are transferred to the shipping company.
6.3. The appearance and completeness of the Product (its operability) and the completeness of the entire Order shall be checked by the recipient at the time of the Product delivery. After the Order receipt, complaints against visual defects, quantity, completeness and presentation of the Product are not accepted.
6.4. The storage period of the Order at the pick-up points of the shipping company is 14 (fourteen) days from the date on which the Buyer was notified that the Order is ready for issue. If the Order is not received within the specified period, the Order shall be returned to the Seller, and the Seller shall make a refund net of the delivery and refund cost.
7. RETURN OF PRODUCTS
7.1. Return/replacement of Products of proper quality:
7.1.1. In accordance with Clause 4, Article 26.1. of the Law "On Consumer Rights Protection", the Buyer is entitled to reject the ordered Products at any time before their transfer.
7.1.2. In case of distance selling of the Products, the Buyer is entitled to reject the Products of proper quality within 7 (Seven) calendar days from the receipt date. The Product of proper quality can be returned if it retains its presentation and consumer attributes, and the document confirming the fact and conditions of purchase of the specified Product is kept by the Buyer. The returned Product shall be delivered to the Seller by the Buyer and/or at their expense. The Buyer is not entitled to reject a Product of proper quality that features specific properties (if the Product was custom-made and/or completed for this Buyer).
7.2. Return/replacement of Products of improper quality:
7.2.1. The Buyer, who got a Product of improper quality which was not mentioned by the Seller at the time of Product sale (and the Buyer did not agree to accept such a Product), is entitled at their discretion to demand:
§ uncompensated elimination of the defects of the Product or compensation for costs of their repair performed by the Buyer or a third party;
§ adequate price reduction;
§ replacement with a Product of a similar brand (model, code number) or a Product of a different brand (model, code number) including the corresponding recalculation of prices;
§ is entitled to abandon the performance of the Agreement and demand a refund for the Product. The Buyer shall return the defective Product at the Seller's request and expense.
7.2.2. As for sophisticated Products, the Buyer is entitled to reject defective Products and demand a refund or have them replaced with the Products of the same brand (model, code number) or the same Products of another brand (model, code number) with a corresponding recalculation of the purchase price within fifteen days from the date of delivery of such Products to the Buyer. After this period, the said claims shall be answered in one of the following cases:
§ detection of a major fault in the Product;
§ failure to meet the deadline for defect elimination set forth in the Law "On Consumer Rights Protection";
§ the Product cannot be used during each year of the warranty period for a total of more than thirty days due to the repeated elimination of its various defects.
§ The List of Sophisticated Products was approved by Decree of the Government of the Russian Federation No. 924 dated November 10, 2011.
7.3 If one of the Products delivered by a shipping company cannot be returned/replaced when the Order is accepted by the Buyer, the Buyer is entitled to reject the whole order. If the Buyer refuses to accept the order, the refund is made through the lanainvest.ru online store
If the Buyer rejects the order after receiving it, the Buyer shall send the order by SDEK transport company to pick-up point SPB3 located at the address: 28 Kolomyazhsky Prospekt, Bld. 2, 14-H, Saint Petersburg
or to the address: 22 Serebristy Boulevard, Bld. 1, Apt. 48, 197227 Saint Petersburg.
8.1. The Product warranty period is set by the manufacturer (if applicable). The warranty period is indicated in the warranty card (if applicable).
8.2. The Seller is entitled to set the Product warranty period by herself if such a period is not set by the manufacturer.
8.3. The Seller is entitled to transfer her rights and obligations regarding the execution of Orders to third parties.
8.4. The Seller is not liable for the Buyer's incorrect choice of characteristics or modification of the product being the subject of the sales agreement.
8.5. The Seller reserves the right to complete the Product with packaging featuring appearance, which slightly differs from the one presented in the catalogue, without prior notice sent to the Buyer.
8.6. The Seller is entitled to record telephone conversations with the Buyer. Telephone conversations are recorded in order to monitor the activities of the Seller's employees and control the quality of Order execution.
8.7. The warranty does not apply to consumables. The warranty does not apply to equipment, which was designed for resident use, but is used for industrial purposes.
8.8. The Buyer is entitled to send all complaints against improper execution of the Order to the e-mail specified on the website: Support@lanacourse.ru
8.9. The Agreement between the Parties is valid until the Parties have fulfilled their obligations hereunder.
DETAILS OF THE SELLER:
Svetlana Sergeevna Nagornaya
OGRNIP (Primary State Registration Number of Sole Entrepreneur) 320784700107875
26/1/249 PROSPEKT BOLSHEVIKOV, SAINT PETERSBURG, RUSSIA 193232
INN (Taxpayer Identification Number) 781139108280
Account No. 40802810703500032981
Bank Tochka Branch of Public Joint-Stock Company «Bank Otkritie Financial Corporation»
Correspondent account No. 30101810845250000999